The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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7th February 2019
80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of successes? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative!
One great day
Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI.
Location
Great location in the heart of London City. Easily accessible via public transport.
Demo lounge
Watch innovations in action; learn quickly to get there risk-free.
Free food and drink!
Enjoy your day with free breakfast, lunch, and cocktails!
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
Read more by Rachael Trickey
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
