Turn your Contact Centre into a Customer Engagement Centre

THE DATE: 10th October
Registration: 8:30am to 9:00am
Event: 9:00am to 11:00am

Your customers’ experience has never been more important, and levering intelligent contact centre technology can ensure optimum customer AND agent satisfaction. The use of an omnichannel platform enables your customers to communicate with your business in their preferred way, whilst also boosting agent morale and performance.

Join us for this free breakfast seminar on Wednesday 10th October at 8:30am as contact centre experts reveal the tools and best-practice ideas to turn your contact centre into a customer engagement centre.

Agenda
8.30am – 9.00am Registration
9.00am – 9.10am Introduction; Julian Degg, Account Manager, Aspect
9.10am – 9.50am Customer Engagement Trends; Ann-Marie Stagg, CEO, CCMA
9.50am – 10.50am Transforming your Call Centre; Dave Vernon, Senior Solutions Consultant, Aspect
10.50am – 11.00am Q&A

THE WEBLINK: http://bit.ly/2M60xl6