EvaluAgent Delivers Compliance in the Contact Centre Masterclass

50 Compliance and Quality professionals joined EvaluAgent as the software provider hosted its inaugural Compliance in the Contact Centre event at Old Trafford last week.

The event proved a huge success with many delegates leaving positive feedback on the quality of the workshop sessions, the speakers and community-like feel.

Call Centre Managers, Heads of Quality and Compliance Executives from the Finance, Utilities and Outsourcing sectors all came together to help one another find solutions to the challenges they’re facing every day.

After the event, EvaluAgent’s Business Development Director, Dianne Moralee said:

“Having not hosted an event like this before, it was fantastic to witness everyone participating, sharing challenges and inspiring each other. Whilst many different sectors were in attendance it was clear they all face similar challenges, namely:

• Improving operational performance
• Engaging the front-line
• Delivering a compliant customer experience

I’d like to take the opportunity to say a massive thank you to all those who attended and for all the positive feedback so far.

With our brand-new Quality, Coach and Compliance platform almost ready to ship, we’re looking forward to having more in depth discussions on how our software can play a part in solving many of the issues that were raised during the event.”

EvaluAgent is planning to host more free events in major cities around the UK for all contact centre practitioners.

To register your interest in attending EvaluAgent’s next event, and join their growing community – please visit www.evaluagent.com