The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd April 2018
In this white paper, Martin Hill-Wilson shares industry insight in reaching your next customer service milestone.
Martin examines customer behaviour, journeys and engagement strategies in choosing the right channels and deciding whether to offer them as live assistance or self-service.
White Paper written by: Jacada
Click here to download your copy of the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
Read more by Rachael Trickey
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
