How do you develop effective internal communications in the contact centre when everyone is busy talking to customers?
In this webinar we look at the best ways to get the messages out, turbo charge your internal communications and develop a two way dialogue with your staff.
Topics Discussed
Information sharing
Removing the reliance on email
Building a two way dialogue
What not to communicate
Communicating with off-site and shift workers
Huddle meetings
Sharing information on wall boards – the right and the wrong ways
Intranets, forums and social media
Newsletters
The best ways to share recognition
Use of technology
Top tips and Questions from the audience
Panellists
Katie Bunting
OVO Energy
Stephanie Liais
RingCentral
Rachael Trickey
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.