Recorded Webinar: Developing Effective Internal Communications in the Contact Centre

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Written by Rachael Trickey

How do you develop effective internal communications in the contact centre when everyone is busy talking to customers?

In this webinar we look at the best ways to get the messages out, turbo charge your internal communications and develop a two way dialogue with your staff.

Topics Discussed

  • Information sharing
  • Removing the reliance on email
  • Building a two way dialogue
  • What not to communicate
  • Communicating with off-site and shift workers
  • Huddle meetings
  • Sharing information on wall boards – the right and the wrong ways
  • Intranets, forums and social media
  • Newsletters
  • The best ways to share recognition
  • Use of technology
  • Top tips and Questions from the audience

Panellists

Katie Bunting - Headshot
Katie Bunting
OVO Energy

Stephanie Liais - Headshot
Stephanie Liais
RingCentral

Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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