Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Developing Effective Internal Communications in the Contact Centre

Published On: 6th Aug 2026 12:00

How do you develop effective internal communications in the contact centre when everyone is busy talking to customers?

In this webinar we look at the best ways to get the messages out, turbo charge your internal communications and develop a two way dialogue with your staff.

Topics Discussed

Information sharing
Removing the reliance on email
Building a two way dialogue
What not to communicate
Communicating with off-site and shift workers
Huddle meetings
Sharing information on wall boards – the right and the wrong ways
Intranets, forums and social media
Newsletters
The best ways to share recognition
Use of technology
Top tips and Questions from the audience

Panellists

Katie Bunting

OVO Energy

Stephanie Liais

RingCentral

Rachael Trickey

Call Centre Helper

Recorded Webinar: Developing Effective Internal Communications in the Contact Centre

Topics Discussed

Panellists

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