White Paper: Decisions and Dilemmas Survey 2016

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Written by Rachael Trickey

Finding the PCI-DSS Balance UK Contact Centre Survey Autumn 2016

An IPI Insights survey of the UK contact centre industry suggests that whilst most organisations are addressing the issues of PCI-DSS, many have substantial implementation challenges ahead.

White Paper written by: IP Integration

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Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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