White Paper: Using Gamification to Improve Contact Centre Performance

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Gamification is an innovation that has quickly attracted a large and loyal following because of its proven ability to improve engagement.

This white paper gives examples of using gamification in contact centres and presents best practices to improve performance.

White Paper written by: CallMiner

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

White Paper: Using Gamification to Improve Contact Centre Performance

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