The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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25th February 2019
Nearly every contact centre would like a first-time caller resolution.
Rather than introducing further complications with multimedia call centres, this paper tackles how transparency should make engagement easier and quicker from everyone’s perspective.
White Paper written by: ContactOne
Click here to download the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
