White Paper: KPIs to Consider Before Choosing a Contact Centre

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This guide shares tips, tricks and best practices that can help you to choose and then improve the most critical KPIs within the contact centre, all in an effort to drive towards a better customer experience.

White Paper written by: Foehn

Click here to download your copy of the White Paper.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

White Paper: KPIs to Consider Before Choosing a Contact Centre

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