White Paper: 2016 Consumer Technology Trends and Their Impact on the Contact Centre

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This White Paper looks at helping organisations deliver the highest standards of customer service.

Key topics include: What’s going to happen in the next 25 years, Implications for five key market sectors over the next decade, Ten technologies that will play a key role in helping to redefine the customer experience over the next few years, What do you need to be doing now?

White Paper written by: Sabio

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn