The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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14th August 2014
Earlier this year, Call Centre Helper readers were invited to take part in the ‘5 minute contact survey’. Almost 500 contact centre professionals took part and we’re delighted to share the results with you.
This report covers everything from which channels are the most popular to how many people have implemented homeworking.
White Paper: A Call Centre Helper White Paper, sponsored by NewVoiceMedia
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
