The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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5th January 2017
Consistently delivering good customer experience across multiple channels is the goal of most senior contact centre professionals.
This report looks at how organisations respond to their challenges, and whether any can move into a more proactive delivery of customer experience.
White Paper written by: CCA in association with Kura
Click here to download the White Paper
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
