The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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27th February 2018
Although many contact centres still operate as a single, centralised site, there are cases where businesses need to look at alternative ways of working.
This report focuses on virtual contact centres and homeworking and investigates those contact centres using these alternatives.
Report sponsored by: Genesys
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
