29th January 2018

Written by Rachael Trickey
Enghouse Interactive surveyed and analysed the view and opinions of 1,000 UK consumers and compared the results with a similar survey carried out in 2014
Download the consumer survey to view information on how organisations can improve their customers’ experience.
White Paper written by: Enghouse Interactive
Author
Rachael Trickey
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar