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10th November 2015
This White Paper shows the results of an Enghouse Interactive survey, polling the views of more than 200 senior employees in UK organisations.
It reveals that many businesses are struggling to define quality customer service delivery.
White Paper written by: Enghouse Interactive
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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" alt="10 New Ways Tech Is Helping Agents Right Now">