White Paper: Moving Toward an Integrated Approach

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This white paper examines the challenges of competing based on customer experience and how enterprises can support and encourage interactions between customers and employees.

It presents 8×8’s view of the enterprise engagement management landscape and evaluates the opportunities and challenges.

White Paper written by: IDC analysts: Amy Lind, Rich Costello and Mary Wardley
Sponsored by: 8×8

Click here to download your copy of the White Paper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn