White Paper: Measuring Voice of the Customer

Call miner White Paper on measuring the voice of the customer

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In this white paper, we’ll discuss the importance of Voice of the Customer (VoC), and how to measure it with data-driven strategies and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.

White Paper written by: CallMiner

Click here to download your copy of the White Paper

Author
Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

Connect with Robyn on LinkedIn

White Paper: Measuring Voice of the Customer

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