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5th May 2015
This White Paper examines why the UK remains at the start of the journey towards multi-channel maturity. It also includes steps contact centres can take to develop effective multi-channel customer services, including “understand customer behaviour” and “measure what matters”.
White Paper: written by Puzzel
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
