The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
9th August 2016
The move towards 24/7 retailing online has had a big impact on customer service.
This White Paper examines the changing role of the contact centre in improving both the quality of your customer experience and your bottom line.
White Paper written by: Genesys
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
Read more by Megan Jones
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
