The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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29th April 2017
Having real-time visibility is crucial in the contact centre, yet only 8% of organisations have it.
This report provides insight into how adding Real Time Visibility in your contact centre can help improve agent morale and the overall customer experience.
White Paper written by: Genesys | Interactive Intelligence
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
