The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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7th October 2019
The following white paper focuses on how staffing can be monitored, measured and automatically managed to immediately impact ROI. Substantiated by hard numbers, it draws on thought leadership to illustrate the immediate operational value of proactive staffing in five key areas.
White Paper written by: NICE
Click here to download your copy of the White Paper
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
