White Paper: How Communications Platforms Drive Customer Engagement

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Today’s digital customers create a challenge for organisations to sell, market and service them effectively.

This report examines the reasons why organisations struggle to meet customer expectations and gives recommendations for evaluating communications platform providers.

White Paper written by: Cindy Zhou, Vice President and Principal Analyst at Constellation Research

Click here to download your copy of the White Paper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn