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22nd October 2019
The phone is still the consumer’s favourite channel because it is easy to use in all circumstances.
It is also criticized for being inaccessible, inflexible and expensive to maintain.
This White Paper will help you identify the right questions to ask yourself when looking to deploy an effective voice solution.
White Paper written by: Odigo
Click here to download your copy of the White Paper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
