The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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25th March 2019
In this paper, we demonstrate how advances in speech and language processing coupled with AI-driven speech analytics can provide customer-engagement insights.
As a result, you will be able to implement recommendations to improve customer satisfaction, and to transform your organisation.
White Paper written by: NICE
Click here to download your copy of the white paper.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
