The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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9th February 2016
To win in today’s customer-focused environment, organizations need their employees fully engaged and acting as true customer experience champions.
Gartner’s latest report looks at best practices and technology strategies to help you create a winning adaptive customer service organization.
White Paper by: Gartner and NICE Systems
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
