White Paper: Five Ways Headset Reliability Equals Better Customer Experience

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Written by Megan Jones

This White Paper explores the five key ways reliable headsets can help improve the customer experience.

This includes key factors such as helping agents to have clearer conversations with customers, and not wasting time waiting for replacement headsets.

White Paper written by: Plantronics

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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