Archived Content

13th August 2018

White Paper: Faster Service, Happier Customers – Using Self-Service to Accelerate the Speed of Resolution

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Written by Rachael Trickey

A successful contact centre needs the correct mix of intelligence, design, and practical functionality to be a winner in today’s competitive environment.

Learn some of the best practices in self-service strategy and how to blend it right with agent-assisted service.

White Paper written by: NICE inContact

Click here to download your copy of the white paper.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Read more by Rachael Trickey

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