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The Largest Online Community for Contact Centre Professionals
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9th April 2015
This White Paper looks at how Workforce Optimisation (WFO), with its many different technology components and processes, also has a critical role to play in enabling customer service effectiveness.
White Paper: written by Sabio
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
