The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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14th December 2014
This whitepaper aims to explain the current and changing situation in customer service, and will offer guidance on the best omni-channel strategy for your business. Basically, how to harness omni-channel to reduce cost, increase sales and increase customer satisfaction.
White paper: Written by NewVoiceMedia
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
