12th February 2018

Written by Rachael Trickey
Customers are happiest when their experience delivers a prompt resolution to their inquiry. When there is a problem or failure, you jeopardise customer satisfaction.
Read how with Cyara Pulse you continuously monitor the availability and performance of your CX.
White Paper written by: Cyara
Click here to download the White Paper
Author
Rachael Trickey
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar