The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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13th March 2017
This Paper looks at how a combination of the insight provided by Interaction Analytics and smart coaching can feed the psychology of competence and create a culture of self-evaluation and improvement to enhance agent, call centre and business performance.
White Paper written by: Callminer
Click here to download the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
