White Paper: Contact Analytics and Metadata

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CallMiner have released a White Paper called ‘Using Contact Analytics and Metadata to Boost Business Intelligence Results’.

Contact Analytics is a powerful tool that can be used to automate agent performance, increase contact centre efficiency and gather valuable business intelligence.

To maximise the value of an analytics deployment, leading companies are taking full advantage of contact Metadata to uncover root causes and correlations.

This white paper explores how a multiplier effect can be achieved on business intelligence through uniting metadata with contact analytics, as well as best practices on optimizing all data sources for better results.

Sections include:

Why is metadata relevant?
Options to consider
Benefits and best practices
British Gas case study

Click here to download the White Paper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn