White paper: Contact Analytics and Metadata

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This white paper explores how a multiplier effect can be achieved on business intelligence through uniting metadata with contact analytics, as well as best practices on optimizing all data sources for better results.

White Paper: written by Call Miner.

Click here to download the white paper

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White paper: Contact Analytics and Metadata

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