White Paper: Cloud vs Premise-Based Contact Centre Platforms – A 5-Year Cost Comparison

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Written by Jo Robinson

Many companies still hesitate over whether to deploy contact centre systems via premise-based technology or cloud-based services.

This white paper helps buyers look more closely at the relative costs in different deployment scenarios.

White Paper sponsored by: Interactive Intelligence

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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