2nd February 2014

Written by Jo Robinson
A whitepaper looking at the history, research and tradeoffs between speech analytics approaches to help determine the best approach for your speech analytics project.
Also looking at new techniques coming out of the labs, and whether they will have a significant effect.
White Paper: written by CallMiner.
Click here to download the white paper
Author
Jo Robinson
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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