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The Largest Online Community for Contact Centre Professionals
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14th June 2016
Customer centricity is key to success in a globally competitive marketplace.
This White Paper outlines the 5 core facts that underpin a true customer centric culture in the contact centre, including “a company only exisits because of its customers”.
White Paper written by: NewVoiceMedia
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
