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White Paper: Bringing Emotional Intelligence to Customer Service in an “Age of Interruption”

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Written by Rachael Trickey

Most people are looking for effortless customer service.

This whitepaper explores how organisations can start to develop the emotional intelligence they need to deliver a positive customer experience and use it to survive and thrive in today’s challenging business environment.

White Paper written by: Enghouse Interactive

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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