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2nd March 2014
This case study will discuss what happened when State Collection Service, Inc. rolled out an automated scorecard program geared towards improving agent performance.
State Collection Service, Inc. (a family held business with four call centres in the Midwestern United States)
White Paper: written by CallMiner
Click here to download this White Paper.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
