The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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19th February 2018
Understanding the customer on any channel is becoming the dominant service paradigm. Most companies are beginning to understand the challenges and opportunities.
This white paper shares how the omnichannel analytics programme will affect service organisations in 2018 – and beyond.
White Paper written by: Nexidia
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
