White Paper: A CIO’s Roadmap to The Cloud

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Written by Megan Jones

Genesys have released a White Paper called ‘A CIO’s Roadmap to The Cloud’.

Cloud computing has created a dilemma for many organisations as they struggle to figure out ways to incorporate this new business model into their IT infrastructures.

There are those who feel the risks are too high and the benefits are overly hyped, and there are those who see the Cloud as the Holy Grail of efficient IT and the best way to cut costs, speed time to market and increase productivity.

Both sides make strong arguments. So how does today’s CIO decide when – or if – to move critical business applications to a cloud-computing environment?

Sections of the White Paper include:

  • The Key Arguments Against the Cloud
  • Resistance to Change and Incentive Alignment
  • Selecting the Right Team
  • Creating a Successful Environment

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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