White Paper: 8 Top Tips to Make Self-Service a Success

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Self-service is growing and has a far greater role to play than simply reducing the number of calls coming into the contact centre.

This white paper outlines a series of techniques to create a sound self-service strategy.

White Paper written by: Puzzel

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: 8 Top Tips to Make Self-Service a Success

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