The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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15th April 2019
Most organisations record customer calls and capture channel interactions for quality assurance purposes. But they ignore how this insight can provide better customer and agent experiences.
This study looks at converting interactions into actionable insights to improve the customer experience.
White Paper written by: CallMiner
Click here to download your copy of the white paper.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
