The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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6th March 2018
This white paper looks at ways organisations can reduce the number of preventable calls and other live agent contacts they receive and drive up the number of contacts that provide true ‘customer value’.
White Paper: A Call Centre Helper White Paper, sponsored by Puzzel
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
