What Type of Boss Are You?
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In most businesses there are two types of bosses (maybe more):
Some are managerial
Managers think strategically, they work out exactly where they want to go and then create plans to get them there, as effectively as possible. They plan, organise and execute.
Managers…
- Have big plans
- Search out resources
- Exploit and optimise
- Work out the expected return
- Avoid failure
- Reward success
- Worry about what is
- Manage their superiors
Managers are rational
If you can predict the future you can control it.
Others are entrepreneurial
Entrepreneurs think tactically, they know roughly which direction they want to go and then take every opportunity they see that steers them in that general direction. They scan, try and do.
Entrepreneurs…
- Carry out small actions
- Use what they have
- Experiment and explore
- Know exactly how much they can afford to lose
- Learn from failure
- Reward action
- Worry about what could be
- Defy their superiors
Entrepreneurs are just plain odd
If you can create the future you don’t need to control it.
These people don’t really see eye to eye
The managerial see themselves as strategic thinkers and dismiss entrepreneurs as just tactical, whilst the entrepreneurial think the managers are… well… just plain dull.
Of course, neither line of thought has a monopoly on being right. Maybe they would work well together.
What type of boss are you?
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
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