Recorded Webinar: 7 Ways to Improve Customer Satisfaction

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Written by Megan Jones

During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.

We start by looking at some innovative ways to improve customer satisfaction.

Monday 11th May 2015

Panellists

• Gerry Brown – The Customer Lifeguard
• Brendan Dykes – Genesys
• Jonty Pearce – Call Centre Helper

Topics discussed

• Improving Customer Satisfaction
• The best ways to measure customer satisfaction
• Customer journeys
• Personalising Customer Service
• Building the right culture in the contact centre
• Voice of the Customer
• The clever use of technology
• Top tips from the audience

Topics Discussed

Improving Customer Satisfaction
The best ways to measure customer satisfaction
Customer journeys
Personalising Customer Service
Building the right culture in the contact centre
Voice of the Customer
The clever use of technology
Top tips from the audience

Panellists

Gerry Brown

The Customer Lifeguard

Brendan Dykes

Genesys

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn