Recorded Webinar: The Truth About Contact Centre Artificial Intelligence

The truth about contact centre AI webinar featured image

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Artificial Intelligence has arguably been the biggest buzz word of 2023 – thanks to ChatGPT crash-landing into (almost) every element of our lives at the turn of the year.

But as we look forward to the promise of 2024, what does Artificial Intelligence (AI) really mean for the contact centre? How will it shape the customer service of the future?

Join this webinar to see the full picture, as our experts explore the true ways AI could drive efficiencies, alongside an honest discussion about its limits.

Panellists:

MJ Johnson, CallMiner

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Dave D’Arcy, Laughing Leadership

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Megan Jones, Call Centre Helper

Topics Discussed

How to sort the fact from fiction
The areas where AI can truly add value
Where AI can be applied right now
Where agents will continue to outperform AI
What the future looks like as AI continues to evolve

Click here for this webinar recording.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn