Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Getting the Best out of The Voice of the Customer

Published On: 6th Aug 2026 13:25

Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers.

In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used.

Topics Discussed

The right questions to ask in a customer survey
How many questions to ask
How to drive up survey completion rates
Post call surveys
Customer feedback technology
Extracting feedback from customer comments
Spotting trends in customer dis-satisfaction
Top Tips from the Audience

Panellists

Guy Arnold

Founder of ‘Sales Through Service’ and ‘Investors in Feedback’

Jonathan Wax

NICE Nexidia

Jonty Pearce

Call Centre Helper

Recorded Webinar: Getting the Best out of The Voice of the Customer

Topics Discussed

Panellists

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