Recorded Webinar: Getting the Best out of The Voice of the Customer

Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers.

In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used.

Topics Discussed

• The right questions to ask in a customer survey
• How many questions to ask
• How to drive up survey completion rates
• Post call surveys
• Customer feedback technology
• Extracting feedback from customer comments
• Spotting trends in customer dis-satisfaction
• Top Tips from the Audience

Panellists