Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Reimagining CX in 2025 and Beyond

Published On: 5th Aug 2026 14:00

Customer experience (CX) has changed dramatically in the past five years and will continue to do so in the future. With emerging technologies, shifting consumer expectations, and new trends in personalization, how can organizations stay ahead of the curve?

Experts share the latest trends, strategies, and predictions that will redefine the future of customer experience.

Panellists

Nerys Corfield, Injection Consulting Limited

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Steve Blood, Five9

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Xander Freeman, Call Centre Helper

Topics Discussed:

The Human Touch in a Digital Era
Technologies Shaping the Future
Building Customer Trust and Loyalty
Data-Driven Personalization
Creating Seamless, Consistent Experiences

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About
Five9

Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience.

Find out more about Five9

Author: Rachael Trickey

Recorded Webinar: Reimagining CX in 2025 and Beyond

Panellists

Topics Discussed:

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