Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Knowledge Management and the Contact Centre

Published On: 6th Aug 2026 12:00

Knowledge doesn’t simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information.

In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.

Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre.

Topics Discussed

Introducing a Knowledge Management system
How Knowledge Management can improve customer service
Providing a consistent customer experience

How to support advisors
Keeping the system updated
The cost savings and other benefits
Top Tips from the audience

Panellists

Peter Massey

Budd

David Rowlands

8×8

Jonty Pearce

Call Centre Helper

Recorded Webinar: Knowledge Management and the Contact Centre

Topics Discussed

Panellists

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