Recorded Webinar: Knowledge Management and the Contact Centre

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Knowledge doesn’t simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information.

In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.

Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre.

Topics Discussed

Introducing a Knowledge Management system
How Knowledge Management can improve customer service
Providing a consistent customer experience

How to support advisors
Keeping the system updated
The cost savings and other benefits
Top Tips from the audience

Panellists

Peter Massey

Budd

David Rowlands

8×8

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn