Recorded Webinar: Empowering Agents to Deliver Exceptional Customer Experiences

Empowering Agents to Deliver Exceptional Customer Experiences webinar advert

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When agents are restricted by rigid processes, it inevitably compromises the customer experience – driving up Average Handling Time, decreasing C-SAT scores, and more.

By sharp contrast, empowered agents have the resources, flexibility, and control to deliver exceptional customer experiences – by not only adapting to customers immediate needs, but going above and beyond to truly wow them.

So how do you get from hamstrung to empowered? Join this informative webinar, where experts will be exploring the do’s and don’ts of agent empowerment and how YOU can start delivering exceptional experiences to your customers today.

Panellists:

Vinay Parmar, Keynote Speaker & Expert on the art and science of winning customer loyalty

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Toussaint Celestin, Talkdesk

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Xander Freeman, Call Centre Helper

Topics Discussed:

The truths and myths about agent empowerment
Quick wins you can try today
Common mistakes to watch out for
What best practice looks like in 2025

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Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn